Frequently Asked Questions

Shipping

How long does shipping take?

Standard shipping takes 5-10 business days within the United States. Express shipping (2-3 business days) is available at checkout for an additional fee.

Do you ship internationally?

We currently ship to the United States and Canada. International shipping rates and times vary by destination.

How much does shipping cost?

Standard shipping is free on orders over $50. Orders under $50 have a flat $5.99 shipping fee.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on all unused items in original packaging. Simply email us at info@welcomelane.com with your order number and we’ll send you a prepaid return label.

Can I exchange an item?

Yes! Email us and we’ll arrange an exchange for a different size or product.

Products

Are your products covered by warranty?

All products include the manufacturer’s warranty. If you receive a defective item, contact us immediately and we’ll replace it at no charge.

Where are your products sourced from?

We source from vetted manufacturers worldwide, prioritizing quality, durability, and value. Every product is reviewed by our team before being listed.